Support

Common questions

How do I delete my account and my data?

Open Profile in the app and select Delete account. This removes your account and its health data. If you cannot use the app, email us from the address linked to your account so we can help.

How do I stop the app using AI, Apple Health or analytics?

Open Profile, then Your data. AI, Apple Health and usage analytics each have a separate switch. When AI is off, you receive standard explanations and tips. Daily session recommendations still work.

How do I cancel Pro?

On your iPhone, open Settings, tap your name, then choose Subscriptions and Noverra. Apple manages the subscription. Your Pro access continues until the end of the period you have paid for.

I subscribed but the app still says Free.

Open Profile and tap Restore purchases. If you still cannot access Pro, email us with your app version and the message shown after restoring. Do not send passwords, payment details or health information.

Do I need equipment?

You can choose a bodyweight programme if you have no equipment. There are also options for resistance bands and dumbbells. Select your equipment during setup or change it later in Profile.

Is Noverra medical advice?

Noverra provides general fitness and nutrition guidance. It does not provide medical advice, diagnosis or treatment. Ask your GP or prescribing doctor about symptoms or medication. Read section 1 of the Terms for more information.

Something is wrong with the app.

Email us with your iPhone model, iOS version and a description of the problem. You can include a screenshot, but remove any personal or health information first.

Data protection

To request a copy of your personal data, correct or delete it, or make a complaint, email noverra-privacy@brunodalledone.co.uk. Read about your data rights in the Privacy Policy.

Who runs Noverra

Noverra is built by Bruno Dalledone, a strength and conditioning coach in the City of London who trades as The Health Coach.